I Can't Register a New Account
Registering a new account with Yodel requires a first and last name, email address, and a password. Sometimes that information can be rejected or require modification in order to be considered valid.
Troubleshooting
Yodel's help and support is available to troubleshoot common issues, answer frequent questions, help you understand how things work, and figure out what to do if something doesn't go as expected.
You can use the links below to drill into our "Troubleshooting" articles. You can also review our Getting Started section. Or if you want to focus specifically on account management, sending messages, or receiving messages, we have help sections devoted to those.
Troubleshooting Topics
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It Won't Let Me Log In
One of the most common issues of any website or app is an inability to log in. There could be several reasons that your account login is not recognized.
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Having Trouble with My Account
Your account is a critical part of your experience using Yodel services. From registration, management, and working with messages, all the way to archiving or deleting your account data. This page covers the common areas where you may encounter issues.
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My Yodel Quick Code Didn't Work
If you received a message in the mail through Yodel, a Quick Code is available for you to link the address to your Yodel account. If you are having problems with the Quick Code, see what recommendations there are to continue linking up the address.
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Problems Managing Locations
Your receiving and sending locations consist of street addresses and areas. Yodel has special considerations for each and this page may help understand common problems you may experience while managing your locations.
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Why is My Sending Area Address Count Marked Pending?
When a new sending area location is created the address count will be marked as "pending". This area will not be approved for sending until it has been reviewed and its address count verified.
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I Received a Message Not Meant for Me
If you have received a message sent through Yodel that seems like you were not the intended recipient, there may be a few potential causes for this.
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I Received a Message I Don't Like
If you don't like the content or topic of a message sent to you through Yodel, you have several options to take control of your mailbox or inbox.
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I'm Having Trouble Responding to a Sender
When you receive a message through Yodel, you have the ability to respond to the sender via either a reaction (like or dislike) or by typing a short custom reply. If you are unable to respond to a sender, review these suggestions.
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Issues Related to Blocked Senders
If you have received a message from a sender that you do not like, Yodel provides the option of blocking senders. Use these suggestions to help work through any issues you may have with blocking or previously blocked senders.
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I'm Having Trouble Creating Messages to Send
Sending messages is what Yodel does. If you are having problems creating a message or getting it scheduled, then we need to get that fixed so you can keep working! These tips will help you when you are unable to create, edit, or send a message.
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I Can't Send as an Individual
If you are unable to send messages as yourself (an individual) please check the following areas to make sure your account is in good standing and your message is ready to send. Is your account a valid sender? Is your message ready?
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I Can't Send as a Group
If you cannot send messages as a sending group please check the following areas to make sure your group is in good standing and your message is ready to send. Is your group a valid sender? Is your message ready?
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Problems with Audiences
Geographic area and street address selection is how Yodel enables you or your sending group to select target audiences. You can focus on local communities, neighborhoods, or areas. Overcome some of the issues with creating or using message audiences.
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Having Issues with Payments
Individuals or sending groups can manage payment options and billing history within the account or group settings. Learn to solve basic payment issues or contact Yodel support for additional assistance.
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Postal Mailings Did Not Arrive on Time
This article discusses some of the possible trouble areas with postal mailing delivery. It's best to understand the steps involved so you can consider the areas that can cause delivery delays. Most messages sent through Yodel are delivered as postcards.
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Digital Messages Were Not Sent on Time
Recipients are able to change how they receive messages. Postcards in the mail are default, but a user can select digital delivery through email or SMS text. To identify causes of delayed delivery it is best to understand the steps involved.
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Mailed Postcards Don't Look Correct
We know the appearance of your message is important. Yodel aims for all printed postcards to look as expected. This is a reflection on you, or your sending group, as much as it is a reflection on us. Our goal is to have nice, professional mailings.
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Digital Message Sends Don't Look Correct
The appearance of your digitally delivered messages online, via email, or SMS text is important. Yodel aims for all channels to look as expected. This is a reflection on you, or your sending group, as much as it is a reflection on us.
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Issues with Responses from Recipients
After sending a message, your recipients have the option of responding with either reactions (like or dislike) or written replies. If you are having problems with responses, review the items in this article.
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My Message Analytics Seem Off
Message analytics are tracked for sent messages giving you an idea of the count of recipients, how they received it, and trackable interactions. If you have concerns, we want to help clear it up and resolve any reporting problems if they exist.