I Can't Register a New Account
We're sorry if you are having problems while registering a new account. That can be a frustrating experience when you're simply wanting to try out a new service and are unable to do so.
If you are having a problem registering while using a Yodel Quick Code that was mailed to you, try taking a look at our guide for troubleshooting Quick Codes.
First & Last Name
Yodel asks users to sign up with their real name. We like our interactions with you to be friendly and personal — it's great when we can call you by your name. As a sender, using your real name builds authenticity and trust with your audience.
If you want to send messages under a business, company, or organizational name, then we have sending groups for that purpose.
The name fields are required during registration, but there are not many limitations on what is entered. If you believe your name is causing a problem with our registration form, please contact our support team using our contact form.
A valid email address is required when registering with Yodel. This email address is kept private to your account so senders or receiving audiences will not be able to see or use your email address.
You can begin using Yodel services immediately after registering a new account. However, if you wish to become a sender, then you will have to verify your email address. To do so, follow the instructions in the email sent to you by Yodel. If you need to resend the verification email, visit your account profile page.
If you continue to have problems using your valid email address to register, please contact our support team using our contact form.
Password
Yodel highly recommends following best practices creating strong passwords. It is best to use a password manager to help you create unique and secure passwords without having to remember them all.
Registering your account with Yodel requires you to enter a password. Yodel's password requirements are as follows:
Your password must be at least 8 characters long.
Do not include your name, email, or the Yodel company name within the password.
If you create a password that is 16 characters or longer there is no further password requirements.
If your password is between 8 and 16 characters long, then you must also include at least one uppercase letter, one lowercase letter, one number, and one special character.
If your password is still preventing registration, please contact our support team using our contact form.
Optionally Set Your Primary Address
During your initial registration, Yodel will guide you to selecting your primary address to get you started as a recipient within our system where you can check local messages related to your location. This step can be skipped, if you wish to set it up at later date.
Still Having Issues?
If you're still having issues registering a new account, please contact our support team using our contact form.