Yodel Privacy Policy
Yodel LLC (“we,” “our,” or “us”) is a limited-liability company registered in the United States of America (“USA”) with headquarters in the state of Indiana. Our primary website address (https://yodel.co) provides general information about our company and services. The website and any related applications or offerings will herein be referred to as “Our Services.” Our company can be reached for legal inquiry by using the contact form on our legal page (https://yodel.co/legal/).
As a visitor or user (“you,” “your,” or “user”) of Our Services, you are bound by our publicly posted policies.
IF YOU DO NOT AGREE TO THE FOLLOWING POLICY OR THOSE POSTED ON OUR LEGAL PAGE, DO NOT ACCESS OR USE OUR SERVICES.
We are committed to protecting the privacy of our users and have prepared this privacy policy to explain how we collect, use, and share information about you when you use Our Services.
I. INFORMATION WE COLLECT
We may collect the following types of information about you when you use the Site:
Personal Information: This is information that can be used to identify you, such as your name, email address, mailing address, and phone number. We may collect this information when you create an account or communicate with us through Our Services or other forms of contact such as web forms, email, SMS text, or phone calls.
Technical Information: This is information about your device and how you use Our Services. This may include your IP address, browser type, device type, or settings and preferences from your device. We may collect this information through the use of cookies, web beacons, and other tracking technologies.
Usage Information: This is information about how you use Our Services, such as the pages/screens you visit and the actions you take. We may collect this information through the use of cookies, web beacons, and other tracking technologies.
Location Information: This is information about your location, such as your IP address, physical address, and GPS coordinates. We may collect this information through the use of web forms, cookies, web beacons, and other tracking technologies.
Messages & Responses: If you use Our Services to send or receive messages, post replies, or share other user-generated content, we may collect your content as well as any information about the sender and recipient.
We take precautions to protect your information. When you submit sensitive information via Our Services, your information is protected both online and offline. Wherever sensitive information is entered, such as credit card data, that information is encrypted and transmitted to us or our third-party service provider in a secure way.
All such third parties are GDPR complaint as data controllers.
II. HOW WE USE YOUR INFORMATION
We may use the information we collect about you for the following purposes:
To Provide & Maintain Our Services: We may use your information to operate and maintain Our Services, including to troubleshoot problems, analyze usage trends, and personalize your experience.
To Communicate with You: We may use your information to communicate with you about Our Services, including to send you updates, alerts, and promotional materials.
To Protect Our Services: We may use your information to protect Our Services and users, including to enforce our policies and detect and prevent fraudulent or malicious activity.
To Comply with Legal Obligations: We may use your information as necessary to comply with legal obligations, such as responding to subpoenas or requests from law enforcement.
III. SHARING YOUR INFORMATION
We may share your information with third parties for the following purposes:
Service Providers: We may share your information with third-party service providers who assist us in operating and maintaining Our Services and allow us to attain a reasonable level of customer satisfaction and relationship management. These service providers are bound by confidentiality agreements and are not allowed to use your information for any purpose other than providing services to us.
Business Transfers: In the event that we are acquired by or merged with a third party, we may transfer your information as part of the resulting merger or acquisition.
Legal Purposes: We may share your information as necessary to comply with legal obligations, such as responding to subpoenas or requests from law enforcement.
We may share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.
Additionally, we use third-party printing, mailing, emailing, and SMS texting companies to provide parts of Our Services for users. We use a payment processing company to bill and charge users for Our Services. We use a customer relationship management and marketing automation provider to help provide better customer service and ongoing relationship management. These companies do not share, store, or use personally identifiable information for any secondary purposes beyond their intended purpose.
IV. PAYMENT INFORMATION
As a paying customer, you will be required to enter payment information into Our Services. Yodel uses a third-party service provider to process payments and they are bound by the agreements mentioned above. Yodel does not directly store credit card, checking, banking, or payment service information ourselves. If you elect to have Yodel remember your payment information for convenience, we store a digital token that can only be used by the third-party payment service provider.
V. PUBLIC ADDRESS DATA
Yodel utilizes acquired mailing address information, also referred to as street addresses or physical addresses. Sub-unit information such as apartment or suite numbers can be included in this information. This data is retained as public infrastructure information and is not directly tied to an individual, family, or business. This information is considered public domain, and is only associated with your personal information if you express connection to the address while using Our Services.
VI. COOKIES, BEACONS, & TRACKING TECHNOLOGIES
We use cookies and related technologies including web beacons, pixels, and software tokens to facilitate and improve your use of Our Services. In some cases the data stored allow Our Services to function properly, such as remembering that you have logged in. In other cases, we use the data to provide an improved experience, such as remembering your preferences or interests while using Our Services, or to provide additional single-sign-on (SSO) options to simplify account login. We do not store sensitive or personally identifiable information within tracking technologies.
Yodel may elect to use industry-standard advertising networks, analytics tools, and third-party tracking providers such as Google, Microsoft, customer relationship services, or social media networks. The use of such providers allows Yodel to better understand our users' needs in aggregate. We do not utilize personally identifiable information as part of these services.
Third-party ad partners often use a cryptographic hash of a common account identifier such as a user ID, to help us measure and tailor ads and services provided to you.
Please note that this privacy policy covers only our use of tracking technologies and does not include use of cookies and tracking technologies by third parties. Each tracking service provides their own privacy policies which can also be viewed online.
VII. DISABLING COOKIES, BEACONS, & TRACKING TECHNOLOGIES
Browsers and devices have two categories of tracking technology. First-party tracking is specific to the group you are interacting with, in this case Yodel. Third-party tracking covers other groups like advertising networks, analytics tools, and third-party tracking providers.
You can change your device or software settings to prevent automatic acceptance of cookies and tracking technologies, or to notify you every time a cookie is set. Or you can choose to disable third-party cookies or all tracking technologies. If you disable first-party cookies, it may affect your ability to use Our Services or it may severely degrade your experience, even to the point of Our Services not being able to remember you have logged in.
If you do not want to receive tracking pixels, you may need to disable images on your device or software, and that may affect your ability to view images from other services as well.
The Network Advertising Initiative has developed a tool that may help you understand which third parties have enabled cookies for your browser and opt-out of those cookies. Further information can be found at the http://optout.networkadvertising.org website. Please note however that, by blocking or deleting cookies, you may not be able to take full advantage of the features in Our Services.
You can also follow instructions from your web browser:
VIII. DATA RETENTION
We will retain your information for as long as your account is active or as needed to provide you with the functionality offered through Our Services. We may also retain your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
IX. YOUR RIGHTS
You have the following rights in relation to your information:
The Right to Access: You have the right to request a copy of the information we hold about you and to have any inaccuracies corrected.
The Right to Erase: You have the right to request that we erase your information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
The Right to Restrict Processing: You have the right to request that we restrict the processing of your information in certain circumstances, such as when you contest the accuracy of the information or object to its processing.
The Right to Object: You have the right to object to the processing of your information in certain circumstances, such as when it is processed for direct marketing purposes.
The Right to Data Portability: You have the right to request that we transfer your information to another organization, or to you, in certain circumstances.
You may exercise these rights by contacting us using the contact information provided below.
X. DATA SECURITY
We have implemented appropriate and reasonable technical and organizational measures to protect the information we collect from loss, misuse, unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your information.
XI. MESSAGE PRIVACY
Although Yodel will take all steps to keep your personal and business information confidential within Our Services, sent message content should be considered public. Messages may be sent out on postcards via postal mail. Yodel cannot control who may see the message during or after delivery. Other delivery methods include web, email, and SMS text, where general expectation of privacy is limited.
XII. PRIVACY OF MINORS
Our Services are not intended for children and minors under the age of 18. We do not knowingly collect personal information from minors under the age of 18. If we become aware that we have collected personal information from a minor under the age of 18, we will take steps to delete such information as soon as possible.
XIII. LINKING
Our Services and related content may contain links to other third parties. Please be aware that Yodel is not responsible for the content or privacy practices of other third-party sites. We encourage our users to be aware when they leave Our Services and to read the privacy statements of any other site that collects personally identifiable information.
XIV. CHANGES TO THIS POLICY
This privacy policy may be updated from time to time, and it is your responsibility to review it regularly. The last updated date is printed at the end of this document.
XV. ACCEPTANCE OF THIS PRIVACY POLICY
By using Our Services, you acknowledge that you have read and agree to this privacy policy and you consent. If you do not agree to this policy, you may not use Our Services. Your continued use of Our Services indicates your acceptance of any changes to this policy.
Additional Terms & Conditions
Please also review the other legal terms and conditions provided by Yodel on our legal page (https://yodel.co/legal/).
Questions or Concerns?
Our company can be reached for legal inquiry by using the contact form on our legal page (https://yodel.co/legal/).
Last Updated: October 13, 2025