Yodel Refund Policy
Yodel LLC (“we,” “our,” or “us”) is a limited-liability company registered in the United States of America (“USA”) with headquarters in the state of Indiana. Our primary website address (https://yodel.co) provides general information about our company and services. The website and any related applications or offerings will herein be referred to as “Our Services.” Our company can be reached for legal inquiry by using the contact form on our legal page (https://yodel.co/legal/).
As a visitor or user (“you,” “your,” or “user”) of Our Services, you are bound by our publicly posted policies.
IF YOU DO NOT AGREE TO THE FOLLOWING POLICY OR THOSE POSTED ON OUR LEGAL PAGE, DO NOT ACCESS OR USE OUR SERVICES.
I. REFUNDS & CANCELLATIONS
The process of purchase acceptance described in the Yodel Terms of Purchase (https://yodel.co/legal/terms-of-purchase/) is considered a binding acceptance.
There may be a brief period between acceptance of the cost and the message being printed. If a cancellation is requested during that period it may be possible to stop it with no charge. However, once the message has been printed and is ready for delivery, we are unable to offer a refund.
There may be another brief period between printing and mailing. If a cancellation is requested during that period, it may still be possible to stop the mailing, allowing the send to be canceled, but the printing will have been completed so we would still be unable to offer a refund.
If there is a quality issue once the message has been delivered, please reach out to Yodel's help and support team via the online contact form (https://yodel.co/help/). This type of issue will be addressed on a case-by-case basis where a refund may be possible if the printing quality or content display is unacceptable.
If you have an issue with damage to the pieces during mailing, please be prepared to show proof of multiple mailing pieces that illustrate the problem. Yodel is unable to refund based on a single damaged piece within a batch. Some amount of damage is expected in postal mail delivery, and Yodel cannot be held responsible for common issues beyond our control.
II. PRICING & PAYMENT ERRORS
Yodel takes precautions to prevent errors when displaying costs for your approval, however no system is immune to occasional errors or bugs.
Yodel withholds the right to cancel an order with an unintended error in pricing, even if you have reviewed and approved the incorrect price. Yodel cannot be held to honor an error in pricing if it is caught before printing occurs. If the error is missed and your approved message is printed, then Yodel will honor the errant price.
If an error occurs in processing your payment, either too much or too little is charged, either party has the right to address the issue and have the error corrected.
Once processed, your payment account will see a charge from "WPY*YODEL" on your statement.
If you experience a pricing or payment error please contact our help and support team via the online contact form (https://yodel.co/help/).
III. EVENTS OUTSIDE OUR CONTROL
Yodel cannot be liable or responsible for failure to perform, or delays of any of our obligations under our terms and conditions or other policies that are caused by events outside our reasonable control ("Force Majeure Event").
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular and without limitation the following:
workforce strikes, lock-outs or other business or industry action
civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war
fire, explosion, storm, flood, earthquake, subsidence epidemic or other natural disaster
impossibility of the use of railways, shipping, aircraft motor transport or other means of public or private transport
impossibility of the use of public or private telecommunications networks
the acts, decrees, legislation, regulations or restrictions of any government
pandemic or epidemic
Our performance under these terms is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavors to bring the Force Majeure Event to a close or to find a solution by which our obligations under these terms may be performed despite the Force Majeure Event.
IV. WRITTEN COMMUNICATION
In accordance with applicable laws, some of the information or communication we send to you must be in writing. By using Our Services, you agree to communicate with us mainly through electronic means, such as email or notices posted through Our Services. For the purposes of entering into a contract, you accept electronic communication as valid and acknowledge that all contracts, notices, information, and other communication we provide to you electronically meet the legal requirement for written communication. Please note that this does not affect your statutory rights.
V. CHANGES TO THIS POLICY
This refund policy may be updated from time to time, and it is your responsibility to review it regularly. The last updated date is printed at the end of this document.
VI. ACCEPTANCE OF THIS POLICY
By placing an order with us, you acknowledge that you have read and agree to this refund policy and you consent. If you do not agree to this policy, you may not use Our Services. Your continued use of Our Services and your approval of a message send cost indicates your acceptance of this policy and the latest updates thereof.
Additional Terms & Conditions
Please also review the other legal terms and conditions provided by Yodel on our legal page (https://yodel.co/legal/).
Questions or Concerns?
Our company can be reached for legal inquiry by using the contact form on our legal page (https://yodel.co/legal/).
Last Updated: October 13, 2025